How to Order
You can order online by clicking the 'buy now' button. This brings you to the paypal shopping cart where you can add quantities. You can either shop for more items or go to the checkout.

Once we receive your order we will contact you with delivery times.

Availability
We endeavour to hold sufficient stock to meet all orders but if we have insufficient stock to supply or deliver the goods ordered we will contact you to give the expected delivery time. We may offer a refund.

Payment
Payment is done through Paypal. If you have an account you can log in. If you do not have an account you can pay with all major credit cards. Paypal is an easy, secure method to shop on the Internet. We do not collect or store credit or debit card details.

Cancelling your Order 
You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. A term to this effect is only compulsory if you choose to make the buyer responsible for the cost of returning the goods. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights.

Delivery
Please see delivery page for details and costs.

The courier used is Parcelforce or DHL. If you are not in at the time of delivery they will leave a card and automatically try to re deliver the next day. After this, a card will be left with contact details for you to contact them to arrange a collection. Each parcel is held for 10 days in the local depot and if not collected it is returned to us. If an item is returned to us you are liable to the extra cost of shipping and a 20% fine.

Delivery Address
It is important you are able to receive the goods as quickly as possible when shipped a delivery address with occupancy is essential to the prevention of damages whilst in transit. If an item has been attempted delivery or held for collection an unreasonable length of time we will not be responsible for any damages suffered.

Returns and Refunds
Its easy. If you are unhappy with any product please email us and return the product in original packaging, within 7 days of receiving it and unused. We will give you a refund when we receive the product.

Please note we can not refund the actual postage cost* for returns, we will only refund the costs of postage where the item returned is faulty.

You will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to get proof of posting. We cannot accept responsibility for parcels lost or damaged in transit.

All items should be inspected on receipt. Any items received damaged must be notified within 5 days of receipt.

Self Assembly Furniture
Check the contents against the instructions enclosed. Once assembly has started, self assembly furniture is non-returnable. This does not affect your statutory rights.

Please email info@thewhitecottagecompany.com for return details.

Descriptions of Goods
We take every care to make sure that the description and specification of our products are correct. The colour reproduction of our products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

*the actual postage cost is £9.00 and £40 for pallet delivery