The White Cottage Terms and Conditions
How to Order
Once we receive your order we will contact you with delivery times.
Cancelling your Order
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. A term to this effect is only compulsory if you choose to make the buyer responsible for the cost of returning the goods. You must ensure that the goods are packaged adequately to protect against damage.
This cancellation policy does not affect your legal rights.
The courier used is City Link. If you are not in at the time of delivery they will leave a card for you to contact them to make arrangements to collect or for an alternative delivery day. Each parcel is held for 5 days in the local depot and if not collected it is returned to us. If an item is returned to us due to incorrect address or non collection within specified time after card has been left (photograph is taken by couriers as proof of card being left) you are liable for the return postage charge of £15 per parcel and initial delivery will not be refunded.
Returns and Refunds
Please note we can not refund the actual postage cost* for returns.
You will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to get proof of posting. We cannot accept responsibility for parcels lost or damaged in transit.
All deliveries need to be inspected for any damage before accepting them and signing for them, ensure you sign damaged with the courier as otherwise it will be taken that goods are received in good order. If in doubt sign for the goods as damaged, if there is any damage please email us to notify us of the damage within 24 hours.
If a damaged item is received please email a photo of the damage and packaging to email@example.com.
Self Assembly Furniture
Descriptions of Goods
*the actual postage cost is £9.00 and £40 for pallet delivery
If you have any questions please email firstname.lastname@example.org