How to Order
You can order online by clicking the 'buy
now' button. This brings you to the paypal shopping cart where you can add quantities.
You can either shop for more items or go to the checkout.
Once
we receive your order we will contact you with delivery times.
Availability
We endeavour to hold sufficient stock to meet all orders
but if we have insufficient stock to supply or deliver the goods ordered we will
contact you to give the expected delivery time. We may offer a refund.
Payment
Payment is done through Paypal. If you have an account you can log in. If you
do not have an account you can pay with all major credit cards. Paypal is an easy,
secure method to shop on the Internet. We do not collect or store credit or debit
card details.
Cancelling your Order
You can
cancel your contract at any time up to 7 working days after the day of delivery.
To do this, please e-mail us or write to us.
You do not have
to give any reason for cancellation. However, a brief explanation will help us
to improve the service we offer to customers in the future.
If
you cancel, you must return the goods to us at your own expense. A term to this
effect is only compulsory if you choose to make the buyer responsible for the
cost of returning the goods. You must ensure that the goods are packaged adequately
to protect against damage.
If you fail to return the goods,
we will collect them, and we will charge you the direct cost of collection. If
you fail to take reasonable care of the goods before they are returned to us,
and this results in damage or deterioration, we will charge you for the reduction
in value.
This cancellation policy does not affect your legal
rights.
Delivery
Please see delivery
page for details and costs.
The courier used is Parcelforce or DHL. If you
are not in at the time of delivery they will leave a card and
automatically try to re deliver the next day. After this, a
card will be left with contact details for you to contact them
to arrange a collection. Each parcel is held for 10 days in
the local depot and if not collected it is returned to us. If
an item is returned to us you are liable to the extra cost of
shipping and a 20% fine.
Delivery
Address
It is important you are able to receive the goods as quickly as
possible when shipped a delivery address with occupancy is essential to the prevention
of damages whilst in transit. If an item has been attempted delivery or held for
collection an unreasonable length of time we will not be responsible for any damages
suffered.
Returns and Refunds
Its easy.
If you are unhappy with any product please email us and return the product in
original packaging, within 7 days of receiving it and unused. We will give you
a refund when we receive the product.
Please note we can not
refund the actual postage cost* for returns, we will only refund the costs of
postage where the item returned is faulty.
You will be required
to arrange and pay for the return of the products to us. When returning items
you are strongly recommended to get proof of posting. We cannot accept responsibility
for parcels lost or damaged in transit.
All items should be
inspected on receipt. Any items received damaged must be notified within 5 days
of receipt.
Self Assembly Furniture
Check the contents
against the instructions enclosed. Once assembly has started, self assembly furniture
is non-returnable. This does not affect your statutory rights.
Please
email info@thewhitecottagecompany.com
for return details.
Descriptions of Goods
We take
every care to make sure that the description and specification of our products
are correct. The colour reproduction of our products is a close representation,
we cannot accept any responsibility for any variation in colour caused by the
browser software or computer system used by you.
*the actual postage cost is £9.00 and £40
for pallet delivery